Why quality improvement matters
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CloseInternal and external benefits of assessing and improving quality in your non profit or charitable organisation.
Nonprofits want to provide the best service possible for their users and to show that they are working to high standards. They are also accountable to their regulators, funders, commissioners and the general public.
Internal benefits of improving quality
Assessing and improving quality will help the organisation to:
- improve its planning and become more user-focused
- improve systems and procedures
- come together as a team and boost confidence
- meet external requirements
- provide increased credibility with a wide range of stakeholders.
External benefits of improving quality
There is increasing external pressure on nonprofit organisations to show that they manage their organisations efficiently, that they provide quality services, and are making a difference.
Many funders want to see how the organisations they fund will guarantee quality. They may ask organisations to:
- describe their approaches to quality management to establish their eligibility for funding
- introduce a specific quality system
- provide evidence of quality services through regular monitoring reports.
What organisations say about quality
Participants in the 2004 research into The Adoption and Use of Quality Systems in the Voluntary Sector commented on internal and external benefits.
- ‘Everyone, including the trustees, felt involved and their commitment has been strengthened.’
- ‘We have had a chance to reflect on performance, highlight areas where improvements were needed and work on them.’
- ‘External assessment increases motivation and justifies the organisation’s existence to its stakeholders.’
- ‘It has given us a very good reputation in the sector and improved our relationship with partner organisations.’
Have your say
Why do you think assessing quality matters? Do you feel your organisation has learnt from experiences in the past?
Share your knowledge on the Improving performance forum.
