Managing staff: communication and motivation

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If you can succeed in effectively communicating with your workforce and making them feel involved and valued, they will be motivated in their work and are more likely to stay. In this section we consider:

• Delegation - Delegating tasks and authority is a key professional skill for effective managers and helps you make the most of your time as well as developing others in your team.
• Communicating and consulting with your team - How to ensure effective communication with employees and volunteers.
• Motivation and engagement - The basic needs of staff and how to keep your employees motivated and engaged in their work.
• Performance-based rewards - Ideas for connecting performance to rewards and why this is important for the development of your staff.
• Building a loyal workforce - How to build and improve staff loyalty, including ideas about flexible working.
• Treating others as you would wish to be treated - Why it's important to have a considerate management style and to treat employees as you would wish to be treated yourself.
• Treating people equally - How employees can become demotivated if they feel they are being treated unfairly in comparison to their colleagues.
• Measuring achievements in good staff management - Ways of measuring your organisation's success with people management procedures.
• Dealing with conflict - Dealing with and managing conflicts or disagreements between employees effectively is a key management skill.
  

See also our Study Zone course Managing staff through difficult times