Measuring achievements in good staff management
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CloseWays of measuring your organisation's success with people management procedures.
There are several measurements you can use to demonstrate achievements in the area of people management procedures and processes; these can be logged and compared year-on-year and include:
- turnover rates (the number of people joining and leaving your organisation)
- exit interviews with employees who leave
- employee satisfaction surveys (even small scale in-house surveys can be helpful)
- reduction in sickness absence levels
- growth in organisational capacity (for example, numbers of people employed, volunteers recruited, numbers of service users supported)
- increased diversity amongst staff and volunteers
- feedback from service users, funders, regulators etc.
- the amount of learning and development within the organisation (e.g. the type of activities, spend, time) including employees, volunteers and trustees.
Source: Published with permission from Cass Centre for Charity Effectiveness. This material is taken from "Tools for Success: doing the right things and doing them right", published in October 2008. Download or buy your copy from Cass Centre for Charity Effectiveness.
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