Managing and retaining volunteers

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Managing your volunteers effectively and providing them with adequate support will help you retain them. This section provides information on:

Treating volunteers as employees

Managers of volunteers need to be mindful of the risks when volunteers are seen as employees.

Supervising and supporting volunteers

The importance of supporting and gaining feedback from volunteers, to assess their satisfaction with their roles.

The volunteer coordinator

About the role of the volunteer coordinator or volunteer manager.

Volunteer policy

Why you need a volunteer policy and links to resources to help you develop one.

Keeping volunteers

The secrets to ensuring your volunteers stay with your organisation.

A volunteer's perspective

With 20 years' experience of volunteering under her belt, Val Howard shares her insights into effective volunteer management.

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Heather Brierley is a training consultant from the Directory of Social Change, who specialises in management and leadership.