Working and communicating with people
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CloseA series of guides looking at effective communications and building constructive working relationships.
You will need different skills to work with volunteers, colleagues, stakeholders, senior managers, board members, trustees or service users.
This section brings together resources and ideas to help you develop your personal communication skills in a variety of contexts and work more effectively with other people.
Giving and receiving feedback
Giving and receiving constructive feedback is a key management skill. This section looks at how to praise or critique effectively.
Making meetings work
Whether you are chairing or participating, this section offers some tips and suggestions to make your meetings more effective.
Listening skills
Active listening, appropriate body language and effective responses are all essential for effective communication at work.
Presentation skills
Top tips for developing your public speaking skills - including managing your nerves and how to use your voice properly.
Communicating via email
Five tips for effective email communication. From avoiding email overload to getting decisions made via email.
Networking
How to map key players for your organisation, making the most of events and spotting unseen opportunities to network.
