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An overview of the available content on this site. Keep the pointer still over an item for a few seconds to get its description.

• The basics
  • Introduction to the non profit sector
  • Setting up a non profit organisation
  • Working for a non profit: the background
  • Working for a non profit: your options
  • Engaging with and supporting good causes
  • KnowHow NonProfit glossary
  • Discussion forums
  • Setting up an organisation forum
• You & your team
  • Recruiting and managing staff
    • Recruiting staff
      • The employment cycle
      • Creating a job description
      • Advertising
      • Shortlisting
      • Conducting interviews
      • Making a selection
      • Documents and procedure for new staff
    • Managing staff: communication and motivation
      • Delegation
      • Communicating and consulting with your team
      • Motivation and engagement
      • Performance-based rewards
      • Building a loyal workforce
      • Treating others as you would wish to be treated
      • Treating people equally
      • Measuring achievements in good staff management
      • Dealing with conflict
    • Managing staff: performance and skills development
      • Giving appraisals and planning individual development
      • Talent and succession management
      • Managing performance
      • Staff development and skills audits
    • Staff retention and losing staff
      • Staff retention and loss: an introduction
      • Voluntary termination
      • Involuntary termination
      • Exit interviews
    • Managing staff forum
  • Recruiting and managing volunteers
    • Volunteers in your organisation: an introduction
      • About volunteers
      • Volunteers vs paid staff
      • Employer-supported volunteering
    • Recruiting volunteers
      • Before you recruit volunteers
      • Where to find volunteers
      • Writing volunteer role descriptions
      • The volunteer recruitment process
    • Training volunteers
      • Volunteer induction
      • Effective volunteer training
      • How much training to give volunteers?
      • Accrediting volunteer learning
    • Managing and retaining volunteers
      • Treating volunteers as employees
      • Supervising and supporting volunteers
      • The volunteer coordinator
      • Volunteer policies
      • Keeping volunteers
      • A volunteer's perspective
    • Trustees
      • Trustee induction
      • Find a trustee
    • Volunteers forum
  • Building teams
    • About teams and types of team
      • The importance of teams
      • Types of teams
      • Virtual teams
    • Developing effective teams
      • Effective teams
      • Team roles
      • Team leadership
      • Stages of team development
      • Helping teams through stages
      • What makes an effective team?
      • Team-building events
      • Team planning exercises
    • Building teams forum
  • Your professional development
    • Managing and planning your work
      • Decision making and problem solving
      • Time management
      • Project management
    • Working and communicating with people
      • Giving and receiving feedback
      • Making meetings work
      • Listening skills
      • Presentation skills
      • Communicating by email
      • Networking
    • Your learning and development
      • Learning styles and environments: the theory
      • Learning and development opportunities
    • Your future career
      • Thinking about your career
      • Volunteering overseas: the pros and cons
      • Becoming a trustee
      • Advice for new managers
      • Find a new non profit job
      • CV guidance for charity or non profit jobs
    • Your professional development forum
  • Employment law and HR
    • Law and HR basics
      • An overview of employment law
      • Employment policies and procedures
      • Equal opportunities and diversity
      • Keeping employee records
    • Policies and templates
      • Equal opportunities policies
      • Health and safety policies
      • Data protection policies
      • Whistle-blowing policies
      • Offer of employment letter
      • Contract of employment
      • Staff handbook
    • Employment law and HR forum
  • You & your team - multimedia
    • John Lees Love the Week
    • Steve Preston at Love the Week
    • Charlotta Hughes at Love the Week
    • Olly Benson at Love the Week
    • Denise Sanderson at Love the Week
    • Debra Grey at Love the Week
    • David Blackburn at Love the Week
    • Noam Kostucki at Love the Week
    • Heather Brierley on managing volunteers
    • Heather Brierley on retaining volunteers
    • Heather Brierley on training volunteers
  • Discussion forums
• Your organisation
  • Managing day-to-day operations
    • Managing systems
      • Operations management
      • Input/output and Gantt diagrams
      • Facilities management - a case study
      • Membership
      • The use of ICT
    • Financial management
      • The basics of financial management
      • The financial procedures manual
      • Understanding the regulatory framework
      • Finance strategy and reserves policies
      • Measuring financial performance
      • Generating income
      • Budgets
      • Financial management in the internal environment
    • Legal requirements
      • Charity law
      • Governing documents
      • Policies and procedures
      • Keeping records
      • A checklist for compliance
    • Day-to-day operations forum
  • Organisation development
    • Structure and culture
      • Types of organisational structure
      • An organisation with no structure: case study
      • An organisation's culture
    • Development
      • Capacity building
      • Capacity building - a case study
      • Collaborative working
      • A learning organisation
      • Sustainable development
    • Organisation development forum
  • Strategy for non profits
    • Definitions and views of strategy
      • An introduction to strategy
      • Definitions of strategy
      • Strategic planning: steadying the ship
      • Using strategy to weather the storm
      • Full value: the new approach to impact and outcomes
      • New thinking on outcomes-focused strategy
    • Direction-setting
      • Considering your direction and impact
      • Stakeholder analysis
    • Involving beneficiaries
      • Beneficiary involvement: the basics
      • Questions about beneficiary involvement
      • Common problems with beneficiary involvement
      • Eight top tips for beneficiary involvement
    • External environment analysis
      • Making sense of your environment
      • Why do strategic analysis?
      • PESTEL analysis
      • About other players
      • Other player analysis: the basics
      • Strategic group mapping
      • Three circles analysis
      • Collaboration options
      • Scenario planning
      • A case study of scenario planning
    • Internal environment analysis
      • Internal environment analysis and considering risk
      • Tools to assess the internal environment
      • Portfolio analysis
    • Developing strategic options
      • The strategic plan
      • SWOT analysis
      • SWOT'ing a PEST!
      • Decision-making matrix
      • Cost benefit analysis
    • Implementing strategy
      • Overview of implementing strategy
      • Involving people in strategy development
      • Strategy maps
    • Engaging hearts and minds in strategy
      • Package your strategy to ensure alignment
      • Plan and deliver a communications and involvement strategy
      • Integrate into performance management
    • Strategy case studies
      • KCLSU: a strategy journey
      • Leeds University Union: strategy review
      • Macmillan Cancer Support - emerging strategy
    • Strategy forum
  • Improving performance
    • Monitoring and evaluation
      • Monitoring and evaluation: the basics
      • Planning for monitoring and evaluation
      • Monitoring and performance indicators
      • Evaluation
      • Using monitoring and evaluation to learn and improve
      • Aims, objectives and outcomes
      • Evaluating outcomes and impact
      • Key terms in monitoring and evaluation
    • Quality
      • Assessing and improving quality
      • Why quality improvement matters
      • Planning for quality improvement
      • Agreeing on quality standards and approaches
      • Carrying out a quality assessment
      • Learning and improving
      • Quality systems and frameworks
      • Key terms used in quality improvement
    • Improving performance forum
  • Your organisation - multimedia
    • Are there too many charities? - Charity Talk
      • Professor Ian Bruce's introduction
      • Charity Talk: Lesley-Anne Alexander
      • Charity Talk: Stuart Etherington
      • Transcript of Ian Bruce's intro
      • Lesley-Anne Alexander interview
      • Stuart Etherington interview
    • Strategic repositioning at WRVS- Charity Talk
      • Lynne Berry interview
      • Paul Palmer interview
  • Discussion forums
• Funding & income
  • Funding and income: an overview
    • Funding and income basics
      • An introduction to funding
      • The law around funding and income
      • Data protection and fundraising
    • The funder's perspective
      • The funding process
      • Funding during a recession
      • Question time from the Local Government Group Annual Conference 2010
    • Funding issues and challenges
      • Surviving tough times
      • Round table debate: funding challenges
      • What does the budget mean for the voluntary sector?
      • Round table debate: scenario planning in challenging times
  • Fundraising
    • Individual and small-scale giving
      • An introduction to individual giving
      • Employee donations
      • Direct marketing to your supporters
      • Collections
      • Local/community fundraising
      • Legacy fundraising
    • Philanthropy and major donors
      • About major donors
      • 21st Century philanthropy
    • Fundraising events and challenges
      • Fundraising events
      • Charity challenges: overseas travel and fundraising
    • Grants, funds and corporate fundraising
      • Trusts and Foundations
      • The National Lottery
      • Writing funding applications
      • Corporate fundraising
    • Other ways to raise money
      • Building online communities: a case study
      • Selling units: a case study
      • Clicks and purchases
    • Fundraising forum
  • Commissioning and procurement
    • An introduction to commissioning and procurement
      • The commissioning and procurement process
      • EU procurement
      • Public service delivery
      • NHS commissioning - a perspective
    • Getting ready for contracts
      • Preparing for the contracts
      • Consortia and subcontracting
      • The Compact
      • Personalisation: challenges and opportunities
    • Tendering for contracts
      • Tendering for contracts: an introduction
      • Finding tender opportunities
      • Approved provider lists
      • Pre-qualification questionnaire (PQQ)
      • Compiling your tender
      • Top tips for tendering
    • Commissioning and procurement forum
  • Trading and shops
    • Trading and social enterprise
      • An introduction to trading and social enterprise
      • Setting up a social enterprise: a case study
      • From company to social enterprise - a case study
    • Charity shops
      • About charity shops
      • Setting up a charity shop
      • Property acquisitions
      • Stock acquisition and processing
      • Stock display and pricing
      • Branding and signage
      • Staff issues
      • Financial administration and management
      • Safety, security and other issues
    • Trading and shops forum
  • Funding and income - multimedia
    • Uday Thakkar at CharityFair
    • Judith Miller at CharityFair
    • Noam Kostucki on corporate fundraising
    • Noam Kostucki on community fundraising
    • Anthony Clay at CharityFair
    • Noam Kostucki at CharityFair
    • Michael Norton at CharityFair
    • Chris Wells at Love the Week (1)
    • Chris Wells at Love the Week (2)
    • Direct marketing
      • Direct marketing - Charity Talk
    • Local / community fundraising
      • Local fundraising Charity Talk
    • Major donors - Charity Talk
    • Should the third sector be more businesslike?
    • Raising funds from the rich podcasts
      • Martha Lane Fox interview
      • Johan Eliasch interview
      • Ram Gidoomal interview
      • Kerry Rock interview
      • Martin Brookes interview
      • Sir Richard Branson interview - part 1
      • Sir Richard Branson interview - part 2
      • Tej Lalvani interview
      • Motivating and engaging major donors
    • KnowHow and Unity Trust Bank round table debate: scenario planning in challenging times
    • Dame "Steve" Shirley on UK philanthropy
  • Discussion forums
• Campaigns & awareness
  • Campaigning and lobbying
    • About campaigning and lobbying
      • Campaigning in partnership
      • What is campaigning?
      • New media campaigning
    • Planning and carrying out campaigns
      • Planning a successful campaign
      • Getting your campaign started
      • Key questions for campaign planning
      • Involving beneficiaries in campaigning
      • Monitoring and evaluating your campaign
      • Governing campaigns
    • Campaigning and lobbying forum
  • Communications and the media
    • Effective communications
      • Telling stories
      • Producing effective e-newsletters
      • Top tips for blogging
    • Media coverage
      • An introduction to media coverage
      • Using local media
      • Giving radio interviews
    • Communications and the media forum
  • Marketing & branding
    • Marketing
      • What is marketing?
      • Product and relationship marketing
      • Marketing information and research
      • Segmentation and targeting
      • Other player analysis
      • The product marketing mix
    • Branding
      • Positioning and branding
      • Analysing the strength of your brand
      • Changing your brand
    • Marketing & branding forum
  • Campaigns & awareness - multimedia
    • Campaigning - Charity Talk
    • Charity Talk: The when, why and how of a relaunch
    • Using social media - a case study
    • Developing communication skills in BME organisations
      • Race For 2012
      • BME third sector issues
      • Working with social media
      • BME comms: top tips
      • Raising your media profile
  • Discussion forums
• Leadership
  • The role of the leader
    • Successful leadership
      • What is leadership?
      • A leader's essential actions
      • Leadership gurus
    • The chief executive's job
      • What's different about being a chief executive?
      • A chief executive's first 100 days
      • A framework of leadership for the chief executive
      • Essential actions of a chief executive
      • The chief executive and the top team
      • The chief executive as coach
      • The chief executive's relationship with trustees
      • Tips for chief executives in difficult times
      • Appraising the CEO: 360⁰ profiling
    • The role of the leader forum
  • Governance
    • Getting started in governance
      • An introduction to governance
      • Governance glossary
      • Clarity about purpose and strategy
      • Taking decisions and getting work done
      • People: recruiting and managing staff and volunteers
      • Resolving conflict within the board
      • Managing risk
      • Financial responsibilities of the board
      • Funding: the role of the board
      • Funding sources for charities and non profit organisations
      • Charitable status: an introduction
      • Why incorporation matters
      • Staying within the law
      • Understanding what a trustee is
      • The responsibilities of charity trustees
      • The responsibilities of company directors
    • Improving your practice in governance
      • Having the right people on board
      • Organising yourselves effectively
      • Do you need external support?
      • Reviewing the way the board works
      • Assessing success
      • Setting policies and procedures
      • Getting the right information to the board
      • Creating effective relations between the board and the team
      • Accountability to key stakeholders
      • Strategic context
      • Connections
      • Key questions for the outward looking board
    • Governance forum
  • Managing change
    • Basics on managing change
      • What is managing change?
      • Understanding the change
      • Individual reactions to change
      • Leading change
      • Five steps to successful change
      • Tips for making change easier
    • Organisational change
      • Viewing your organisation as a system
      • Reviewing your organisation’s structure
      • Reviewing your organisation's culture
      • Case study: How Barnardo's managed cultural change
    • Tools and techniques for managing change
      • Managing the transition
      • Communicating change and involving staff and volunteers
      • Understanding and managing resistance to change
      • Involving stakeholders in change
      • Managing organisations in crisis
    • Managing change forum
  • Leadership - multimedia
    • Christine Carlin on the third sector's role in delivering key services to the people of Scotland
    • Carol Craig on resilience in the modern world
    • Heather Sim on using teenagers as creative consultants
    • Joanne Gibson on management and design of work
    • Jay Niblick on understated peak performance in individuals
    • Alan Douglas and Catriona Clark on their roles as creative consultants
    • Lesley-Anne Alexander interview
    • Campbell Robb interview
    • John Pepin interview
    • Kate Welch OBE interview
    • Simon Gillespie interview
    • Pesh Framjee interview
    • Gary Buxton interview
    • In the Chair
      • About in the Chair
      • David Brief
      • Peter Fell
      • Richard Watts
      • Mike Hoskin
      • Sally Taylor
      • Terry O' Rourke
      • Discussion forums
    • Christine Carlin interview
    • Carol Craig interview
    • Heather Sim interview
    • Joanne Gibson interview
    • Jay Niblick interview
    • Alan Douglas and Catriona Clark interview
    • Olly Benson of Youthnet interview
    • Successful Leadership - Charity Talk
    • Servant Leadership - Charity Talk
  • Discussion forums
• The café
  • The Cafe
• Millcaster Tales
  • Animated Millcaster
    • 'Asylum at HomeFront (part one)' - the video
    • 'Asylum at HomeFront (part two)' - the video
    • 'Broken Biscuits (part one)' - the video
    • 'Broken Biscuits (part two)' - the video
    • Broken Biscuits (part three) - the video
    • 'Broken Biscuits (part four)' - the video
    • It'll Have to be Quick (part one) - the video
    • It'll Have to be Quick (part two) - the video
  • Past episodes
    • The old timer (part one)
    • The old timer (part two)
    • Broken Biscuits (part 1)
    • Broken Biscuits (part 2)
    • Broken Biscuits (part 3)
    • Broken Biscuits (part 4)
    • Oh Henry! (part 1)
    • Oh Henry! (part 2)
    • Brewing up a storm (part 1)
    • Brewing up a storm (part 2)
    • Asylum at HomeFront (part 1)
    • Asylum at HomeFront (part 2)
    • Mutiny at MillcARTS (part 1)
    • Mutiny at MillcARTS (part 2)
    • The runaway campaign (part 1)
    • The runaway campaign (part 2)
    • Communications crisis (part 1)
    • Communications crisis (part 2)
    • Mark's story (part 1)
    • Mark's story (part 2)
    • The affair (part 1)
    • The affair (part 2)
    • Low level bullying (part 1)
    • Low level bullying (part 2)
    • The case of the missing laptop (part 1)
    • The case of the missing laptop (part 2)
    • Managing volunteers at Mill Cat Trust
    • Business planning at Mill Cat Trust (part 1)
    • Business planning at Mill Cat Trust (part 2)
  • About Millcaster
  • Characters and organisations
    • Age Aid
      • Ashok
      • Joan
      • Pam
      • Sunita
      • Emily
      • Will
    • Focus on the Child
      • Dana
      • Linda
      • Glenn
      • Jim
      • Pete
      • Mark
      • Siobhan
      • Henry
    • HomeFront
      • Ben
      • Trish
      • Hugh
      • Walter
    • Mill Brew Society
      • James Frinley-Hughes
      • Morris Stanley
      • Nolan Frinley-Hughes
    • MillcARTS
      • Jason
      • Simon
      • Frida
      • Marcus
      • Shania
    • Millcaster Aid to Africa
      • Mercedes
      • Iphigenia
      • Ed
      • Jocelyn
      • Sue
    • Mill Cat Trust
      • Chris
      • Jan
      • Maureen
      • Ron
  • Millcaster Tales forum
• How to use this site
• Boom or bust?
• All discussion
• KnowHow help
  • How to use KnowHow NonProfit
  • Reasons to register
  • Terms and conditions
  • Privacy and data protection
  • Accessibility help
  • Our partners
  • © Copyright statement
  • KnowHow enewsletters
    • KnowHow newsletter 22nd June
    • KnowHow newsletter 26th July 2010
    • NEW! Watch ‘Charity Talks’ on KnowHow
    • EXCLUSIVE! Dame Stephanie Shirley outlines her plans to boost UK philanthropy
    • UK charities competition launched
    • Charities in crisis - planning for the worst case scenario
  • About us
    • Competition now closed!
    • Job: Content Manager (Multimedia)
• Tools for Success
  • Tools for Success forum
• BME links
  • Our Partners
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• discuss
• Study Zone
• Voices from the sector
  • The future of infrastructure organisations
  • Trustee Matching Event
• Database admin home