Site map

An overview of the available content on this site. Keep the pointer still over an item for a few seconds to get its description.

• The basics
  • New to nonprofit
  • Setting up an organisation
    • Getting started
      • Write objectives for your new organisation
      • Skills and other people
    • MyBnk - case study
    • Setting up an organisation forum
  • Self-assessment
    • Action planning
  • KnowHow NonProfit glossary
• You & your team
  • People basics
    • Communication and consultation
  • Managing staff
    • The employment cycle
    • Employment law and HR
      • Employment law
        • Employment contracts
        • Equal opportunities and diversity
      • Employment policies and procedures
        • An HR policy
        • Employee policies
        • Record-keeping
        • Measuring achievements
      • Documents for new staff
        • Offer of employment letter
        • Contract of employment
        • Staff handbook
    • Recruiting staff
      • Creating a job description
      • Advertising
      • Shortlisting
      • Conducting interviews
      • Making a selection
    • Staff retention
      • Building loyalty
      • Motivation and engagement
        • Covering the basics
        • Asking about motivations
        • Treating others as you would wish to be treated
        • Treating people equally
        • Performance-based rewards
    • Managing performance
      • Appraisal
      • Learning and development
        • Planning individual development
    • Talent & succession management
      • 'Roots'
      • 'Branches'
      • 'Shoots'
      • 'Leaves'
    • Termination
      • Voluntary termination
      • Involuntary termination
    • Managing staff forum
  • Managing volunteers
    • Before you recruit
      • Volunteers vs paid staff
      • Volunteer policy
      • Supporting volunteers
      • The Volunteer Coordinator
      • Employer-supported volunteering
    • Recruiting volunteers
      • Recruitment process
      • Volunteer recruitment websites
      • Writing volunteer role descriptions
    • Training volunteers
      • Induction
      • How much training?
      • Supervision and support for volunteers
      • Accrediting volunteers' learning
    • Keeping volunteers
      • Treating volunteers as employees
      • A volunteer's perspective
    • Volunteers forum
  • Building teams
    • The importance of teams
    • Types of teams
      • Remote teams
    • The effective team
      • What makes an effective team?
      • Developing an effective team
      • Team planning exercise
      • Team roles
    • Team development
      • Stages of team development
      • Helping teams through stages
      • Team building events
    • Team leadership
    • Building teams forum
  • Your development
    • Everyday tasks & activities
      • Problem solving & decision making
      • Time management
    • Working with other people
      • Communication skills
        • Listening skills
        • Giving and receiving feedback
        • Presentation skills
        • Using your voice
        • 5 common problems with email
      • Making meetings work
      • Delegation
      • Networking
        • What is networking?
        • Identifying key players
        • Mapping
        • Networking skills and opportunities
      • Dealing with conflict
    • Your future
      • Thinking about your career
      • Find a new job
      • Become a Trustee
      • Learning opportunities
        • Learning styles
    • New to management
      • Ten tips for new managers
    • Your development forum
• Your organisation
  • Your organisation basics
  • Day-to-day operations
    • Operations management
      • Input/output diagram
      • Example Gantt chart
    • Project management
    • Facilities management
    • Membership
      • Managing membership
    • The use of ICT
    • Day-to-day operations forum
  • Budgets and finance
    • Financial management
    • Finance strategy
      • Reserves policy
    • Generating income
    • Financial management system
      • Financial procedures manual
      • Regulatory framework
    • Internal environment
    • Measuring achievements
    • Budgets
    • Budgets and finance forum
  • Legal requirements
    • Checklist for compliance
    • Policies and procedures
      • Health and safety
      • Whistle-blowing
      • Data protection
      • Equal opportunities policy
      • Keeping records
    • Charity law
      • Governing documents
      • Trustee induction
    • Contracts and service level agreements
    • Leases
    • Intellectual property
    • Legal requirements forum
  • Strategy
    • Definitions and views of strategy
      • Strategy: a definition
      • WRVS strategic repositioning - Charity Talk
      • Strategic planning: steadying the ship
      • The far side of a stormy sea
      • Full Value: the new approach to impact and outcomes
      • Fresher Outcomes: From Measurement to Strategy
      • KCLSU: a strategy journey
      • Leeds University Union - strategy review
      • Macmillan Cancer Support - emerging strategy
    • Direction-setting
      • Considering your impact
      • Stakeholder analysis
    • Involving beneficiaries
      • Beneficiary involvement - the basics
      • Questions about beneficiary involvement
      • Common problems with beneficiary involvement
      • Eight top tips for beneficiary involvement
    • External environment analysis
      • Making sense of your environment
        • Why do strategic analysis?
        • PEST analysis
        • Looking out
        • Improving support for infrastructure
      • Other player analysis
        • About other players
        • Other player analysis: the basics
        • Strategic group mapping
        • Three circles analysis
        • Collaboration options
      • Scenario planning
        • Brook - using scenarios
      • Strategic analysis podcast
    • Internal environment analysis
      • Capacity assessment
        • Capacity Assessment Grid
        • McKinsey's 7S
        • Toolkit for transparency
      • Portfolio analysis
        • McKinsey's nine-box
    • Developing strategic options
      • SWOT analysis
      • SWOT'ing a PEST!
      • Decision making matrix
      • Cost benefit analysis
    • The strategic plan
    • Implementing strategy
      • Overview of implementing strategy
      • Engaging hearts and minds
        • Package your strategy to ensure alignment
        • Plan and deliver a communications and involvement strategy
        • Integrate into performance management
      • Involving people in strategy development
      • Strategy maps
    • Top tips for strategy in turbulent times
      • Financial strategy - top tips
      • St John's Hospital, Bath - strategy tips
    • Strategy forum
  • Organisation development
    • Structure
      • An organisation with no structure
    • Capacity building
      • Insight Radio - case study
    • Culture
    • A learning organisation
    • Organisation development forum
  • Marketing
    • What is marketing?
      • Product and relationship marketing
    • Marketing information and research
    • Segmentation and targeting
      • Segmentation stages
    • Other player analysis
    • The product marketing mix
    • Marketing forum
  • Improving performance
    • Monitoring and evaluation
      • Planning for monitoring & evaluation
        • Aims, objectives and outcomes
      • Monitoring
        • Performance indicators
      • Evaluation
      • Using monitoring and evaluation to learn and improve
      • Key terms - monitoring and evaluation
    • Quality
      • Why quality matters
      • Planning for quality
      • Agreeing on quality standards & approaches
        • Quality assurance models
      • Carrying out a quality assessment
      • Learning and improving
    • Improving performance forum
• Funding & income
  • Funding and income basics
    • The law - funding and income
  • Fundraising
    • Individual giving
    • Direct marketing
      • Direct marketing - Charity Talk
    • Major donors
      • Major donors - Charity Talk
      • Raising funds from the rich podcasts
    • Legacy fundraising
    • Local / community fundraising
      • Collections
        • The Venturers Drama Group - case study
      • Local fundraising Charity Talk
    • Employee donations
    • Events
    • Corporate fundraising
    • Trusts & Foundations
      • Writing funding applications
    • The National Lottery
    • Rules & regulations
      • Data Protection and fundraising
    • Fundraising forum
  • Public service income
    • Public service delivery
      • Examples of public services
    • Commissioning and procurement
      • EU procurement
      • NHS commissioning - a perspective
    • Tendering for contracts
      • Finding tender opportunities
      • Approved provider lists
      • Pre-qualification questionnaire (PQQ)
      • Compiling your tender
      • Tender scoring
      • Top tips for tendering
    • Getting ready for contracts
      • Consortia and subcontracting
      • The Compact
      • Personalisation: challenges and opportunities
    • Public service income forum
  • Loans and investments
    • Loans and investments forum
  • Trading and shops
    • Trading / social enterprise
      • Travel2Give case study
      • TheGivingMachine case study
    • Charity shops
      • Setting up a charity shop
      • Property acquisitions
      • Stock acquisition and processing
      • Stock display and pricing
      • Branding and signage
      • Staff issues
      • Financial administration and management
      • Safety, security and other issues
    • Trading and shops forum
  • Issues and challenges
    • Surviving the recession
    • Issues and challenges forum
  • Other ways to raise money
    • Building communities
      • Stuff4Sam - case study
      • Sound Investment - case study
    • Clicks and purchases
    • Other ways to raise money forum
  • Giving money away
    • Funding during a recession
    • 21st Century philanthropy
      • Donor advised funds
      • Making philanthropy more effective
      • Encouraging good practice
      • Operational process design
      • Social investment
      • Distribution quota
      • New tax incentives for donors
      • Cross-border giving
    • Funding process
    • Giving money away forum
• Campaigns & awareness
  • Campaigns & awareness basics
    • Getting your campaign started
  • Campaigning and lobbying
    • What is campaigning?
    • Planning a successful campaign
      • Key planning questions
    • Involving beneficiaries in campaigning
    • Campaigning in partnership
    • New media campaigning
    • Monitoring and evaluating your campaign
    • Campaigning - Charity Talk
    • Campaigning and lobbying forum
  • Effective communications
    • Telling stories
    • Producing effective e-newsletters
    • Blogging top tips
    • Media coverage
      • Using local media
      • Giving radio interviews
    • Effective communications forum
    • Walter Menzies and Kate Fox, Mersey Basin Campaign - podcast
  • Brand
    • Positioning and branding
    • Brand forum
• Leadership
  • Leadership basics
  • The role of a leader
    • A leader's essential actions
      • Building trust
      • Demonstrating courage
      • Challenging
      • Providing focus
      • Communicating effectively
    • The chief executive as a leader
      • Becoming a chief executive
        • What's different about being chief executive?
        • A Chief Executive's first 100 days
      • The role
        • A framework of leadership for the chief executive
        • What a chief executive must do
      • Working with others
        • Relationship with trustees
        • The chief executive and the top team
        • The chief executive as coach
      • Leadership actions in difficult times
    • Leadership gurus
      • John Adair
      • Warren Bennis
      • Kouzes and Pousner
      • Rosabeth Moss Kanter
      • Charles Handy
    • Successful leadership - Charity Talk
    • The role of the leader forum
  • Managing change
    • What is managing change?
      • What is managing change?
    • Five steps to successful change
    • Tips for making change easier
    • Leading change
    • Tools and techniques
      • Stakeholder analysis
        • Identifying stakeholders
        • Communicating to stakeholders
      • Project planning change
        • Gantt charts
        • Critical Path Analysis
      • Understanding the change
        • Specify the change you want to see
        • Power in organisations
        • Forcefield Analysis
      • Communication and involvement
        • Good communication - managing change
        • Consulting volunteers about change
    • Organisational change
      • Reviewing organisational structure
      • Changing organisational culture
      • The systems view
      • Organisations in crisis
      • Barnardo's - managing cultural change
    • Team / individual change
      • Transition management
      • Individual reactions to change
      • Understanding and managing resistance
    • Managing change forum
  • Governance
    • Being accountable
      • Formal accountability
      • Informal accountability
      • Co-operative values and principles
    • Setting the framework
    • Building knowledge and networks
    • Stewarding resources
      • Raising money
    • An effective board
    • Governance forum
    • Trustee Matching Event
    • Mediation and third sector boards
  • Leadership podcasts
    • Christine Carlin on the third sector's role in delivering key services to the people of Scotland
    • Carol Craig on resilience in the modern world
    • Heather Sim on using teenagers as creative consultants
    • Joanne Gibson on management and design of work
    • Jay Niblick on understated peak performance in individuals
    • Alan Douglas and Catriona Clark on their roles as creative consultants
• Working together for change
  • Public policy
    • Public policy forum
  • Consultations
    • Consultations forum
  • Trends and issues
    • Trends and issues forum
  • Working together
    • Sustainable development
    • Collaborative working
    • Working together forum
• The café
  • The Cafe
• Millcaster Tales
  • Broken Biscuits (part 4)
  • Past episodes
    • Broken Biscuits (part 1)
    • Broken Biscuits (part 2)
    • Broken Biscuits (part 3)
    • Oh Henry! (part 1)
    • Oh Henry! (part 2)
    • Brewing up a storm (part 1)
    • Brewing up a storm (part 2)
    • Asylum at HomeFront (part 1)
    • Asylum at HomeFront (part 2)
    • Mutiny at MillcARTS (part 1)
    • Mutiny at MillcARTS (part 2)
    • The runaway campaign (part 1)
    • The runaway campaign (part 2)
    • Communications crisis (part 1)
    • Communications crisis (part 2)
    • Mark's story (part 1)
    • Mark's story (part 2)
    • The affair (part 1)
    • The affair (part 2)
    • Low level bullying (part 1)
    • Low level bullying (part 2)
    • The case of the missing laptop (part 1)
    • The case of the missing laptop (part 2)
    • Managing volunteers at Mill Cat Trust
    • Business planning at Mill Cat Trust (part 1)
    • Business planning at Mill Cat Trust (part 2)
  • About Millcaster
  • Characters and organisations
    • Age Aid
      • Ashok
      • Joan
      • Pam
      • Sunita
      • Emily
      • Will
    • Focus on the Child
      • Dana
      • Linda
      • Glenn
      • Jim
      • Pete
      • Mark
      • Siobhan
      • Henry
    • HomeFront
      • Ben
      • Trish
      • Hugh
    • Mill Brew Society
      • James Frinley-Hughes
      • Morris Stanley
      • Nolan Frinley-Hughes
    • MillcARTS
      • Jason
      • Simon
      • Frida
      • Marcus
      • Shania
    • Millcaster Aid to Africa
      • Mercedes
      • Iphigenia
      • Ed
      • Jocelyn
      • Sue
    • Mill Cat Trust
      • Chris
      • Jan
      • Maureen
      • Ron
  • Millcaster Tales Forum
    • Millcaster Tales - the missing laptop story
    • Millcaster Tales - business planning story
    • Feedback for Millcaster Tales
    • Millcaster Tales - Asylum at Homefront story
    • Millcaster Tales - brewing up a storm story
    • Millcaster Tales - Broken Biscuits
    • Millcaster Tales - Christmas crisis at the children's home
    • Millcaster Tales - communications crisis story
    • Millcaster Tales - low level bullying story
    • Millcaster Tales - managing volunteers story
    • Millcaster Tales - Mark's story
    • Millcaster Tales - mutiny at MillcARTS story
    • Millcaster Tales - runaway campaign story
    • Millcaster Tales - the affair story
    • The future of Millcaster...
  • Millcaster Tales chat
• How to use this site
• Boom or bust?
• All discussion
• KnowHow help
  • How to use KnowHow NonProfit
  • Reasons to register
  • Terms and conditions
  • Accessibility help
  • About us
  • Our partners
  • © Copyright statement
  • Podcasts
    • DSC Winter Fair 2009
    • Stephen Bubb interview
• Tools for Success
  • Tools for Success forum
• BME links
  • Our Partners
    • Croydon BME Forum
      • Services
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    • Merton Unity Network
      • Services
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  • News
    • Croydon BME Forum launches new website
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